// The bench · SF Bay Area

The hands behind the signature.

Every name on this page picks up the phone, owns the ticket, and signs the work. No call-center pyramid, no script-readers, no passing you up the chain. A small bench of senior engineers who know your environment by name and care that it runs clean.

20 min
Median first-touch
6+
Avg. years on the bench
Same day
Most tickets resolved

Two engineers.
No call-center.

Two names, two direct lines, full ownership from open to close. No tier-one queue, no script-readers, no routing you through a maze. One team, one standard, every time.

Adam Daniels · Founder
Adam Daniels business card
Computer Rabbit · Don't wait to get secure
Card · back
01
Adam DanielsFounder · Principal Engineer

Adam founded Computer Rabbit to deliver the IT companies actually need. His edge is learning your business inside out, then making it run more efficiently. Zero-Trust rollouts and process optimization. Picks up his own phone.

Zero-TrustProcess OptimizationBusiness StrategyIT OperationsCloud InfrastructureSecurity Architecture
Vineet Kumar · Co-Founder
Vineet Kumar business card
Computer Rabbit · Don't wait to get secure
Card · back
02
Vineet KumarCo-Founder · Senior Engineer

Vineet co-founded Computer Rabbit to bring businesses the customer service and dependable support they deserve. By simplifying technology and staying responsive to client needs, he helps them stay focused and stress-free when it comes to IT.

Technical Problem-SolvingCustomer SupportSystems TroubleshootingIT Consulting
// The bench, by the numbers

Small enough to know your name. Senior enough to fix it on the first call.

By name
Your environment, memorized
We know your network, your quirks, your users. No re-explaining your setup every time you call.
2×
Senior eyes, every ticket
Junior techs may touch a ticket, but a founder always reviews it. No work ships without senior sign-off.
Direct
Founder line
Every client gets a founder's direct number. Call it, they answer. No routing, no phone tree.
0
Outsourced vendors
No third-party help desks, no outsourced ticket farms. Everyone who works on your systems is part of our team.
// The three rules

What everyone here signs onto.

/// 01
Sign the work.
Every ticket closes with a named engineer attached. No anonymous queues, no "the team will look into it." There's a signature on it because there's a person behind it.
/// 02
Respond, same day.
9 to 5:30, every message gets a human reply the same business day. No ticket queue, no auto-responder, no 'your call is important to us' while you age on hold.
/// 03
Earn the retainer monthly.
Month-to-month, no auto-renew, 30 days notice both ways. We keep the contract because you choose to keep us, not because the SOW handcuffed you in 2025.
// Don't wait to get secure

Thirty minutes.
Zero pressure.

Book a discovery call. We'll listen, ask sharp questions, and tell you whether we're a fit, even if the answer is "stay where you are."

Book a call with CR →
Phone
Coverage
SF Bay Area & United States
Response
Same business day, always